Tech Solutionist Professional - Contact center
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Description
Job Purpose
VoIP Engineer (Asterisk, Kamailio) - 5-7 Years Experience
VoIP Engineer (Asterisk, Kamailio) - 5-7 Years Experience
Duties and Responsibilities
A-.
A-.
- Minimum required Accountabilities for this role
- VoIP Infrastructure Design & Maintenance:
o. - Configure, deploy, and maintain FreeSWITCH and Kamailio-based systems.
-
o. - Understanding of VoIP architectures to support business needs.
-
o. - Implement call routing, DID management, and trunk configurations.
- SIP & Call Routing:
o. - Develop and manage SIP-based call routing for internal and external communication.
-
o. - Troubleshoot SIP signaling issues using tools like Wireshark or sngrep.
-
o. - Optimize routing rules for least-cost routing (LCR) and high availability.
- Monitoring & Performance Optimization:
o. - Monitor VoIP systems for performance, security, and uptime.
-
o. - Conduct capacity planning and optimize system resources.
-
o. - Implement call quality monitoring tools (e.
- g.
- , RTCP, QoS metrics).
- Collaboration & Support:
o. - Work with cross-functional teams to integrate VoIP systems with CRM and other platforms.
-
o. - Provide Level 2/3 support for VoIP-related issues.
-
o. - Train team members on VoIP best practices and system usage.
B-. - Additional Accountabilities pertaining to the role
- Security & Compliance:
o. - Ensure VoIP security measures to prevent fraud and mitigate risks.
-
o. - Ensure compliance with industry standards and regulations (e.
- g.
- , GDPR, HIPAA).
-
o. - Configure firewalls and SBCs for secure SIP trunking.
- Database & Messaging Integration:
o. - Integrate VoIP systems with databases like MongoDB and PostgreSQL.
-
o. - Leverage Redis for caching and RabbitMQ for messaging queues.
-
o. - Ensure efficient data storage and retrieval mechanisms to support VoIP services.
- Programming & Scripting:
o. - Develop custom VoIP features and modules using languages like Golang, Lua, Python, C, and C++.
-
o. - Automate repetitive tasks and processes through scripting.
-
o. - Understanding of WebRTC solutions for real-time communication.
Key Decisions / Dimensions
- Soft Skills:
o. - Strong analytical and problem-solving skills.
-
o. - Excellent communication and documentation abilities.
-
o. - Ability to work collaboratively in a team environment.
Major Challenges
- VoIP Expertise:
o. - Strong hands-on experience with FreeSWITCH and Kamailio.
-
o. - In-depth knowledge of SIP protocols, RTP, and VoIP troubleshooting.
-
o. - Familiarity with codecs like G.
- 711, G.
- 729, Opus, etc.
- Networking Proficiency:
o. - Solid understanding of networking concepts such as NAT, RTP, and STUN/TURN.
-
o. - Experience with firewall configurations and SBCs.
- Development Skills:
o. - Proficiency in programming languages like Golang, Lua, Python, C, and C++.
-
o. - Experience with WebRTC for real-time communication.
-
o. - Familiarity with database systems like MongoDB and PostgreSQL.
-
o. - Experience with Redis for caching and RabbitMQ for asynchronous messaging.
- Tools & Platforms:
o. - Familiarity with monitoring tools like Homer, Grafana, or Nagios.
-
o. - Hands-on experience with cloud platforms like AWS, Azure, or Google Cloud.
-
o. - Proficiency in containerization tools like Docker and orchestration with Kubernetes.
Required Qualifications and Experience
a).
- Qualifications
- Graduates with relevant voip experience of 4-5 Years Experience
b). - Work Experience
- VoIP Infrastructure Design & Maintenance:
o. - Configure, deploy, and maintain FreeSWITCH and Kamailio-based systems.
-
o. - Design scalable and reliable VoIP architectures to support business needs.
-
o. - Implement call routing, DID management, and trunk configurations.
- SIP & Call Routing:
o. - Develop and manage SIP-based call routing for internal and external communication.
-
o. - Troubleshoot SIP signaling issues using tools like Wireshark or sngrep.
-
o. - Optimize routing rules for least-cost routing (LCR) and high availability.
- Monitoring & Performance Optimization:
o. - Monitor VoIP systems for performance, security, and uptime.
-
o. - Conduct capacity planning and optimize system resources.
-
o. - Implement call quality monitoring tools (e.
- g.
- , RTCP, QoS metrics).
- Collaboration & Support:
o. - Work with cross-functional teams to integrate VoIP systems with CRM and other platforms.
-
o. - Provide Level 2/3 support for VoIP-related issues.
-
o. - Train team members on VoIP best practices and system usage.
- Security & Compliance:
o. - Implement VoIP security measures to prevent fraud and mitigate risks.
-
o. - Ensure compliance with industry standards and regulations (e.
- g.
- , GDPR, HIPAA).
-
o. - Configure firewalls and SBCs for secure SIP trunking.