Tech Support Engineer (Internship)
Posted Updated
Description
- Troubleshooting and Problem Resolution:
- Diagnosing and resolving hardware issues, such as computer startup problems, printer malfunctions, network connectivity problems, and peripheral device failures.
- Software Support:
- Providing basic software support, such as installing software updates, configuring software settings, and resolving software conflicts.
- Customer Service:
- Ensuring high-quality customer service delivery.
- Handling escalated customer issues and complaints.
- Identifying customer needs and expectations.
Implementing strategies to improve customer satisfaction.
- Quality Assurance:
- Ensuring adherence to service level agreements (SLAs).
- Implementing quality control measures.
- Analyzing customer feedback and implementing necessary changes.