Technical Account Manager

As a Technical Account Manager, you will work with new and existing clients to ensure they succeed with their Ping solutions. You'll partner with customers to make sure they're fully optimized on their deployed solutions, ensuring their journey from purchase to production is smooth and well managed, and that you deliver ongoing value to them.

Responsibilities

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
• Facilitate visibility into the company's product roadmap to help educate and engage customers
• Assist with over-the-shoulder configuration help on features and flows
• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
• Assist in planning and strategizing roll-outs and upgrades for platform adoption by the customer
• Provide customers with ad-hoc training to build skills in the most needed areas
• Engage in the escalation and priority of support tickets created by clients in the program as needed
• Provide product demonstrations of Ping technologies
• Coordinate with other Ping Identity teams including Support, Engineering and Product Management to ensure customer needs are addressed and resolved
• Provide feedback to Product Management for future products or enhancements based on trends and requirements
• Act as a liaison or escalation point of contact during off-hours for customer upgrades or critical implementations
• Manage ongoing customer needs to drive high customer retention and loyalty

Requirements

• Understanding of Java and knowledge of web technologies
• Minimum of 5 years' enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
• Strong verbal and written communication skills
• Strong organizational skills
• Experience with SFDC or equivalent CRM systems
• Ability to manage proactive and reactive tasks effectively
• Proven track record in managing relationships with large enterprise clients
• Experience with Identity Management, Access Management or Federation
• On-call may be a requirement for this position
• Experience with Ping Identity solutions and APIs is a plus
• Experience with Windows and Linux operating systems is a plus
• General networking knowledge of protocols like HTTP/S, TCP/IP is a plus
• General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus
• Bachelor's Degree in Computer Science or equivalent experience is a plus

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)