Technical Account Manager (TAM)

About Us: Level 3 Audio Visual is a full-service AV integration company that is on a mission to transform how organizations engage with AV technology. We deliver customized solutions and provide comprehensive support to ensure our clients’ AV systems elevate their communication and collaboration. As we continue to grow, we’re seeking passionate professionals who are ready to innovate and help drive the future of the AV industry.

About the Position: The Technical Account Manager (TAM) serves as the technical leader for enterprise accounts, partnering closely with clients to solve complex AV technology challenges and drive long-term technology strategy. This role supports large enterprise customers through AV architecture planning, standards development, technology roadmapping, proof-of-concept initiatives, and design governance. The ideal candidate combines deep technical expertise with strong business acumen and relationship management skills, serving as a trusted advisor to both customers and internal stakeholders.

What You Will Do:

• Serve as the technical lead and trusted advisor for enterprise customers, guiding AV standards, architecture, and technology strategy.
• Lead and mentor Solution Architects and revenue team members supporting assigned enterprise accounts.
• Develop, maintain, and govern AV standards, technical documentation, knowledge repositories, and technology roadmaps.
• Evaluate emerging technologies, coordinate proof-of-concept initiatives, and recommend solutions that align with customer objectives.
• Facilitate stakeholder meetings, Quarterly Business Reviews (QBRs), and technical strategy discussions.
• Manage technical escalations, design challenges, and workflow coordination across multiple projects and workstreams.
• Collaborate with internal and external stakeholders to drive process adherence, change management, and continuous improvement initiatives.

What We’re Looking For:

• Bachelor’s degree in Computer Information Systems, Engineering, or related field preferred.
• 10+ years of professional audiovisual industry experience supporting enterprise technology initiatives.
• Experience developing AV standards, architecture frameworks, and technology roadmaps.
• Experience working directly with enterprise end users, technology managers, and executive stakeholders.
• Demonstrated success leading complex AV design discussions, proof-of-concept evaluations, and technical governance processes.
• Experience coordinating multiple projects, stakeholders, and competing priorities simultaneously.
• AVIXA CTS-D and ANP certifications required within the first year of employment.
• AQAV CQD and CQT certifications required within the first year of employment.
• Audinate Dante Level 3 certification required within the first year of employment.
• Shure Integrated Systems Level 2 and Master Class: Wireless Best Practices & Techniques certification required within the first year of employment.
• Q-SYS Quantum, ACPR Level 2, and Seervision Level 2 certifications required within the first year of employment.
• Biamp Tesira Design Level 02, Forte, Server, and Server-IO certifications required within the first year of employment.
• Crestron DMC-D-NVX, CTI-FZS, IVC-D, and IVC-E certifications required within the first year of employment.
• Netgear AV Level 3 and IPMX certifications required within the first year of employment.

What We Prefer:

• Strong knowledge of commercial AV system design, architecture, and enterprise technology environments.
• Exceptional verbal, written, and presentation communication skills.
• Ability to effectively communicate with technical and non-technical stakeholders, including executive leadership.
• Strong time management, organizational, and project prioritization skills.
• Proficiency with Microsoft Office, Smartsheet, Bluebeam, Miro, and related business applications.
• Experience reading, reviewing, and validating construction drawings and AV documentation.
• Proven ability to mentor and develop technical team members.
• Strong attention to detail and ability to deliver highly accurate technical designs and documentation.
• Commitment to continuous learning and staying current with emerging AV technologies.
• Comfort and proficiency utilizing AI-powered productivity and business tools.
• Valid driver's license and ability to travel as required.
• Subject matter expertise in multiple AV disciplines, including AV-over-IP, HDBaseT, conferencing technologies, control systems, audio system design, digital signal processing, video wall solutions, direct-view LED, projection systems, and unified communications platforms.

Level 3 Audiovisual is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Level 3 Audiovisual participates in the E-Verify Program where and as required by law.

Please note that all legitimate communication from our team will only come from platform generated emails or from email addresses ending in @l3av.com. We will never request software downloads, financial information, or login credentials at any point in our interview or hiring process.