Technical Analyst
Summary
Supports and maintains production systems, IT infrastructure, and client-facing tech (servers, desktops, cameras) with 24/7 availability, troubleshooting, and ITIL-compliant change management.
Job brief
We are seeking a Technical Analyst to join our exciting team. The ideal candidate will provide support and maintain our production systems and applications.
Responsibilities
- Provide 24/7 support of the unit’s specialty to ensure continuous
availability of the organization's services to its internal and external
clients. - Provide support for ABMs, communications equipment, servers, desktops, laptops and all other Technology equipment.
- Allow viewing of video camera footage.
- Support the production platforms by timely resolution of normal application/system problems including conducting problem determination, ownership, root cause, research and selection of solutions (seeking support from other staff and/or the vendor as appropriate).
- Implement changes based on client and customer readiness as well as systems readiness in accordance with established change management processes.
- Adhere to ITIL standards, practices, processes and
procedures. - Despite change, maintain confidentiality, availability and integrity of all systems and data as per best practice.
- Meet deadlines and provide acceptable service levels in conjunction with changing priorities.