Technical Business Analyst (Project-based)
Summary
Project-based technical business analyst at a life insurer in Alabang who resolves incident tickets for internal systems (SUKI, InLife App, Secrets, CDS, IFACS), assists testing permanent fixes, and writes solution articles. Core needs: SQL, technical writing, and life insurance operations knowledge.
PRIMARY RESPONSIBILITIES:
Resolve INC tickets related to SUKI/InLife App/Secrets/CDS/IFACS
Assist in testing of permanent fixes on PRB tickets
Create solution articles in FS
IDEAL CANDIDATE FOR THE ROLE:
With at 1-2 years of experience as a Business Analyst, Process Analyst, Quality Assurance Analyst, or similar roles.
Experience in SQL statements to retrieve and manipulate data.
Excellent technical writing skills.
With in-depth knowledge and/or experience in life insurance operations.
Preferably with exposure to handling/resolving tickets.
ITIL 4 and/or DevOps certification is an advantage.
Strong interpersonal and communication skills with the ability to work effectively with a wide range of clients in a diverse environment.
Must be willing to work in Alabang
Must be willing to work under a project-based employment arrangement.