Technical Customer Success Manager (Central US)
- Accelerate the customer’s value realization of Check Point’s products & services
- Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
- Develop and nurture relationships with key customer decision makers (Exec and Engineering)
- Establish and execute upon clear retention goals and process milestones
- Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
- Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
- Work with implementation partners on strategic accounts and opportunities
- Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
- Detailed understanding of the different contracts to ensure agreement fulfillment
- Crisis management
- A customer-first approach
- 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
- Excellent communication skills and ability to foster positive business relationships
- Strong technical skills and orientation
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Highly organized and able to multi-task
- Self-driven and proactive nature
- Patient and active listener
- Ability to work independently in a high-velocity environment
- Willingness to travel abroad from time to time
What willl you get in return?
- Exposure to exciting and award-winning technologies in the Cyber Security industry
- Opportunity to fulfill your potential by rolling out creative ideas and projects
- Work with and build a long-lasting relationship with a team of brilliant people
Must be eligible to work in the U.S. without sponsorship from an employer now or in the future.
EOE M/F/Veterans/Disabled
All your information will be kept confidential according to EEO guidelines.