Technical Customer Support Specialist (AU IT Services, Hybrid)
Posted
Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)
Work Set-Up: Hybrid (2x per week onsite)
Work Location: Mandaluyong
Benefits:
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
#ConnectOSCareers #JoinConnectOS #ConnnectOSNonTech
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
#LI-JS2
Work Set-Up: Hybrid (2x per week onsite)
Work Location: Mandaluyong
What will you do?
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
- Provide first-level technical support, particularly basic printer troubleshooting (connectivity, paper jams, driver installation, etc.).
- Handle customer issues end-to-end, escalating to appropriate teams when necessary.
- Utilize Excel (e.g., VLOOKUP, basic formulas, filters, and pivot tables) for reporting, logging, or analyzing customer data.
- Document cases, solutions, and feedback clearly in the system.
- Assist in process improvement initiatives and contribute to team knowledge base articles.
- Collaborate with internal stakeholders as needed to resolve customer or system-related issues.
- Excellent written and verbal communication skills across multiple support channels.
- Strong customer service orientation and problem-solving attitude.
- Intermediate Excel proficiency, including experience with lookup functions.
- Experience in printer troubleshooting (basic hardware/software-level support).
- Desirable: Exposure to stakeholder engagement or communication with internal teams or vendors.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
Benefits:
- HMO on Day 1 + 1 free dependent after 1 year of service.
- Mandatory Government Benefits and 13th Month Pay.
- Leave credits and convertible to cash of unused sick leave, paid quarterly.
- Access to Emergency and Bereavement Leave.
- Hybrid Set-Up (2x per week)
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
#ConnectOSCareers #JoinConnectOS #ConnnectOSNonTech
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
#LI-JS2