Technical IT Support Engineer

Salary: ₱28,000 – ₱40,000 per month

Location: Cebu City, Philippines
Work Arrangement: Onsite
Experience Level: 1–2+ years

About the Role

We are looking for a motivated and technically skilled Application Support Engineer / Technical IT Support Engineer to join our growing team in Cebu.

In this role, you will be responsible for supporting production applications, investigating technical issues, troubleshooting incidents, and ensuring smooth day-to-day system operations. You will work closely with technical teams and business users to resolve application issues, maintain service quality, and support business-critical systems.

This opportunity is ideal for someone who enjoys problem-solving, working with different technologies, and continuously developing their technical expertise in an enterprise environment.

Key Responsibilities

• Investigate, troubleshoot, and resolve production incidents, application issues, and service requests.

• Monitor application and system performance to identify potential issues and ensure operational stability.

• Analyze application logs, system logs, and database information to identify root causes of technical issues.

• Work with SQL queries and relational databases to investigate and resolve application-related problems.

• Support applications running on Linux/Unix and Windows Server environments.

• Manage support tickets according to established SLAs, incident priorities, and escalation procedures.

• Collaborate with development teams, infrastructure teams, and business users to resolve technical concerns.

• Provide clear and timely updates on incident status, troubleshooting progress, and resolution.

• Maintain and update technical documentation, troubleshooting guides, and knowledge base articles.

• Continuously improve support processes and contribute to effective incident management.

Qualifications and Requirements

• Bachelor's degree or completed higher education, preferably in Information Technology, Computer Science, or a related field.

• At least 1–2 years of experience in Production Support, Application Support, or a similar technical support role.

• Good command of English, both written and spoken (B2 level or higher).

• Based in Cebu or willing to work onsite in Cebu.

• Hands-on experience in troubleshooting production incidents and resolving application-related issues.

• Understanding of incident management, SLAs, ticket priorities, severity levels, and escalation procedures.

• Good knowledge of SQL and experience with relational databases such as Oracle, MS SQL Server, MySQL, or similar.

• Experience working with Linux/Unix and Windows Server environments.

• Basic understanding of command-line operations, shell scripting, system monitoring, log analysis, and job scheduling (e.g., cron).

• Ability to investigate application and system logs and identify related issues across multiple systems.

• Familiarity with technical documentation and knowledge management platforms such as Confluence.

• Strong analytical, problem-solving, and organizational skills.

• Ability to work independently, learn new technologies quickly, and collaborate effectively with a team.

• Good communication skills, including the ability to explain technical issues clearly to both technical and non-technical stakeholders.

Nice to Have

Experience in any of the following would be an advantage:

• Kafka or other messaging platforms.

• Enterprise application integrations and middleware technologies.

• Ticketing systems such as Zendesk, Jira, or ServiceNow.

• Shell scripting and task automation.

• Supporting 24/7 production environments, including shift-based or on-call support.

• Retail, warehouse, supply chain, or other enterprise business applications.

• Oracle application support.

• REST/SOAP APIs, XML, and JSON.

• Monitoring and logging tools such as ELK Stack, Kibana, or similar technologies.

What We're Looking For

We value individuals who are proactive, detail-oriented, and passionate about solving technical challenges. The ideal candidate is a fast learner who can take ownership of technical issues, communicate effectively, and work collaboratively to deliver reliable application support.

Interested in joining our team?

Apply now and take the next step in your career as an Application Support Engineer!