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technical lead, application support - windows, iis & sql

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Description

Requirement
Windows Server Administration
Mandatory – Strong hands-on expertise
VMware / vSphere
Mandatory – Strong hands-on expertise
ESXi / vCenter
Mandatory as part of VMware environment
Active Directory
Mandatory
Windows Infrastructure
Mandatory – DNS, DHCP, GPO, troubleshooting
Infrastructure Troubleshooting
Mandatory – production/critical incident handling
IIS
Mandatory – working knowledge/support experience
SQL Server
Mandatory – basic/working administration knowledge
Technical Leadership
Mandatory – guide junior engineers and provide technical direction (do not reject based on this)
Experience
7–10 years; avoid 11+ years
Job Description
Role Overview
We are looking for a seasoned Technical Manager with strong expertise in Windows Server Administration, VMware virtualization, Application Support, and SRE principles. Experience in ServiceNow Administration is an added asset. Experience in Cloud Administration (AWS or GCP) is a definite plus.

1. Windows Server & Infrastructure Management

Manage Windows Server platforms (2012/2016/2019/2022).
Oversee AD, DNS, DHCP, GPO, PKI and security services.
Lead infrastructure upgrades, migration programs, and DR activities.
2. VMware Virtualization
Manage VMware vSphere, ESXi hosts and vCenter clusters.
Ensure HA/DRS, vMotion, resource optimization and troubleshooting.
3. Application Support Leadership
Lead L2/L3 application support teams ensuring system stability.
Strong in IIS and SQL Administration
Drive RCA, incident and change management processes.
4. Site Reliability Engineering (SRE)
Implement SLIs, SLOs and observability frameworks.
Reduce toil with automation using PowerShell, Python, Bash.

5. Leadership & Governance
Mentor engineers, lead incident reviews and drive modernization initiatives.
Requirements
Required Skills & Qualifications
Strong Windows Server & Active Directory expertise.
VMware vSphere ecosystem management.
SRE experience with monitoring tools (Splunk, Grafana, Prometheus, Dynatrace, ELK).
Automation/scripting (PowerShell, Python, Bash).
Strong leadership and stakeholder management skills.

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