Technical Operations Specialist

Job Title: Technical Operations Specialist

Job Summary

We are seeking a Technical Operations Specialist to ensure the stability, availability, and reliability of enterprise technology services, including Microsoft Azure infrastructure, Microsoft Fabric, and internal applications.

The role focuses on technical monitoring, incident and change management, service verification, operational communication, and continuous improvement. The position works closely with Cloud Infrastructure, Data Platform, Application Development, and DevOps teams to maintain service continuity and operational effectiveness.

Key Responsibilities

Incident, Problem & Change Management

• Execute established IT operational processes covering incident, problem, change, and service request management.

• Assess incident impact and priority, coordinate technical escalation, and track resolution through service restoration and closure.

• Coordinate major incident handling, root cause analysis (RCA), corrective actions, and stakeholder communication.

• Support change planning, impact assessment, approvals, implementation readiness, and rollback procedures in accordance with operational governance.

Technical Monitoring & Service Operations

• Monitor the availability, performance, and health of Azure infrastructure, Microsoft Fabric, and internal applications, including system alerts, application logs, data pipelines, and integrations.

• Perform routine health checks, identify service degradation or operational risks, and conduct initial technical investigations.

• Track operational issues, coordinate technical resolution, and maintain monitoring records, operational checklists, and support documentation.

Service Verification, Release & Operational Communication

• Perform pre- and post-activity service verification for application deployments, infrastructure maintenance, configuration changes, and scheduled operations.

• Validate application functionality, APIs, integrations, scheduled jobs, and data processing through health checks and smoke tests.

• Coordinate release activities, investigate verification failures, and confirm service readiness with technical teams.

• Communicate incidents, planned maintenance, service interruptions, and operational updates to relevant stakeholders.

Technical Service Improvement & DevOps Coordination

• Analyze recurring incidents, monitoring trends, and operational issues to identify reliability and process improvements.

• Coordinate with Development, Cloud Infrastructure, and Data Platform teams on bug fixes, technical remediation, and minor enhancements.

• Recommend improvements to monitoring, alerting, logging, operational procedures, and automated service verification.

• Support Azure operational troubleshooting, environment validation, and CI/CD deployment monitoring in collaboration with Cloud and DevOps teams.

• Maintain IT operational documentation and support BCP/DRP planning, testing, and ISO-related compliance activities, including audit evidence preparation.

Required Qualifications (Must Have)

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

• 3–5 years of experience in IT Operations, Production Support, Application Support, or Technical Service Operations.

• Hands-on experience in major incident handling, change coordination, root cause analysis (RCA), and service recovery.

• Practical understanding of ITSM/ITIL operational processes, including incident escalation, change control, stakeholder communication, and service verification.

• Experience with production monitoring, technical troubleshooting, log analysis, and operational issue investigation.

• Basic understanding of cloud infrastructure, application architecture, APIs, system integrations, and deployment processes.

• Strong analytical, problem-solving, documentation, and cross-functional communication skills.

Preferred Qualifications

• Experience supporting production environments involving Microsoft Azure, Microsoft Fabric, or internally developed enterprise applications.

• Experience performing application health checks, service monitoring, and post-deployment verification.

• Experience improving operational procedures, monitoring practices, and service reliability.

Additional Skills (A Plus)

• Familiarity with Azure Monitor, Log Analytics, Application Insights, Azure Service Health, or Microsoft Fabric monitoring capabilities.

• Basic scripting or automation knowledge using PowerShell, Python, SQL, or similar technologies.

• Familiarity with Azure DevOps, CI/CD pipelines, automated monitoring, alerting, and service verification.