Technical Sales Support Specialist

6 hr. ago

C9 Teams Technical Sales Support Specialist

This is a remote position.

Role Overview:

C9 Communications is seeking a proactive Sales Support & Pre-Sales Engineer to join our

dynamic team. This hybrid role bridges sales and technical pre-sales, working closely

with the CEO, sales, and engineering teams to qualify opportunities, design tailored

solutions, and ensure smooth delivery across telephony, internet, and networking

solutions.

Key Responsibilities:

• Support the sales team by preparing quotes, proposals, pricing sheets, and scope-of-work documents.

• Respond to customer inquiries, gather technical requirements, and document solution needs.

• Conduct technical discovery sessions to determine telephony, VoIP, internet, and networking requirements.

• Design and propose solutions, including phone system configurations, network architecture, and internet service recommendations.

• Prepare detailed network diagrams, bills of materials (BOMs), and scope-of-work documents.

• Collaborate with engineering teams to ensure proposed solutions are feasible and deliverable.

Required Skills & Experience:

• Proven experience in sales support, pre-sales, or junior technical roles within IT, MSPs, or telecommunications.

• Strong understanding of networking concepts, including access points (APs), routers, and firewalls.

• Hands-on knowledge of PBX systems, VoIP technologies, and IP phones, preferably with Yealink or similar devices.

• Experience building accurate scopes, BOMs, and solution documentation.• Exceptional communication and customer engagement skills.

Desirable:

• Experience in pre-sales presentations or solution demonstrations.

• Familiarity with cloud-based telephony solutions and internet service design.

Skills