Technical Services Supervisor - Textile

• Supervises the day-to-day delivery of high-quality technical services for certain product groups.
• Monitors daily productivity and quality of work and allocates resources as required.
• Supervises technical services projects concurrently and ensures completion within time frames.
• Evaluates products according to requirements of the national/international standards and precedent decisions.
• Makes technical decisions.
• Develops, monitors and reports Key Performance Indicators (KPIs) to ensure consistent and high-quality deliverables and overall team performance.
• Manages the performance of the team.
• Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensures that all policies are understood and adhered to.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

Job Description

1. Daily & Weekly post report audit of Key Clients mainly for program information for ensuring report accuracy.
2. Biweekly Buyer training: Key client program SOP, Protocol, Special instruction.
3. Biweekly Technical training: Compliance & Regulatory.
4. Invoice/Dispatch Audit: Monthly Checking.
5. Report revision analysis for internal error monthly basis.
6. All technical & program communication with GTS and RCTS
7. Test Development & lab accreditation process.
8. Monitoring client requirements detection limit & work with lab team how to achieve.
9. Work with team for process improvement & planning.
10. Follow-up correlation test result & CAPA analysis.
11. Complain Handle in support of lab Manager & explain customer if need.
12. Arrange training for customer of client program & testing process.
13. Support Lab Manager, client service manager based on request.
14. To perform any other task assigned by Operations Manager.

MINIMUM KNOWLEDGE PREFERRED.

• University Degree (equivalent to a Bachelors degree) from an accredited program in related field, plus six years related work experience.

MINIMUM SKILLS PREFERRED.

• Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.
• Strong written and verbal communication skills in English required, proficiency in a secondary/multiple language(s) a plus.

MINIMUM ABILITIES PREFERRED.

• Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
• Ability to manage people and/or complex projects.
• Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
• Ability to work virtually, in a multicultural, global environment.