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PAR Technology

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Technical Support Agent

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For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.

Position Location:

Remote (U.S.-based)

Reports To:

Technical Support Manager

What We’re Looking For:

Requirements:

  • 1+ year of Customer Service experience (Helpdesk experience preferred)

  • Background in restaurant or call center environments

  • Strong problem-solving and communication skills

  • Solid typing skills and working knowledge of Windows OS

  • Reliable broadband/fiber internet and access to a backup work location

  • Networking experience a plus

  • AAS in electronics tech or computer science a plus

  • A+ or Microsoft certifications a plus

Additional skills:

  • Passion for helping others and resolving technical issues

  • Ability to multitask and prioritize in a fast-paced environment

  • Strong team collaboration and customer relationship building skills

  • Ability to work weekends, holidays, and overtime as needed

Unleash your potential: What you will be doing and owning:

  • Provide first-level support for POS hardware/software and PAR products

  • Resolve operational and technical issues quickly and efficiently

  • Log and manage incidents using our service management tools

  • Follow escalation workflows and contribute to our knowledge base

  • Deliver exceptional service that fosters total customer satisfaction

  • Complete administrative support tasks related to customer service

  • Analyze issues and apply sound judgment to determine resolutions

  • Collaborate with internal teams and third-party engineers as needed

Interview Process:

  • Interview #1: Phone Screen with Talent Acquisition Team

  • Interview #2: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

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What this application asks

ashby

Legal Name, Email, Resume, Location

  • Preferred Name optional
  • Phone Number
  • LinkedIn Profile: 
  • Are you legally authorized to work in the U.S. or Canada? choose one
  • Do you know anyone who works for us?  optional
  • Do you have any restrictive covenant agreements (e.g., non-compete or non-solicitation provisions) with your current or previous employer that would prevent you from working at PAR? yes / no
  • Why do you want to work at PAR? written answer
  • Applicant Non-Disclosure Agreement In anticipation of my discussions with employees of PAR,[1] including certain members of PAR management, concerning employment opportunities with PAR, I acknowledge, agree, and confirm that: During the course of the interview process, I may receive information that is not known to the general public (“Confidential Information”) relating to PAR. Confidential Information may concern, among other things, PAR’s business plans, strategies and prospects, financial information, technology, product plans and developments, customers, vendors and other information, which should be reasonably considered as confidential (whether or not specifically labeled or designated). Confidential Information may be contained in tangible materials such as data, specifications, reports, and computer programs or may be in the nature of unwritten knowledge. Confidential Information may also include information of third-parties; I will not share any Confidential Information with anyone for any reason or purpose whatsoever; and I will not use any such Confidential Information for my own purposes or benefit or for the purposes or benefit of any person in any way; and I will treat Confidential Information provided to me prior to the date of this Non-Disclosure Agreement the same as Confidential Information provided to me on or after the date of this Nondisclosure Agreement. [1] PAR refers to PAR Technology Corporation (NYSE: PAR), together with its affiliates, including ParTech, Inc., Punchh Inc., AccSys LLC (f/k/a Restaurant Magic), and MENU Technologies A.G., as applicable, together with each of its parent, subsidiaries, and affiliates. Please click Yes below to confirm that you have read, understand, and will abide by the non-disclosure agreement above: yes / no
  • Will you now or in the future require visa sponsorship for employment at PAR? yes / no

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