Technical Support Analyst
Description
Salary: ₱21,000 – ₱21,500 per month
About the role
The primary responsibility of a Technical Support Analyst is to provide assistance to users of our clients experiencing issues with the software or system. This role ensures that customers can efficiently use the software while troubleshooting any problems they encounter.
Key responsibilities
Respond to user inquiries via phone, email, or chat
Provide advanced troubleshooting and root-cause analysis for software, hardware, and network issues
Document incidents and resolutions in a ticketing system
Contribute to system installations, upgrades, and maintenance
Train end-users on software and IT best practices
Observe ticket escalations and resolve issues within the given time frame
Recommend design improvements or corrections to the team throughout the development process with the approval of the team leader
Report to the team leader regarding tasks and encountered problems daily
Work as part of the IT department team and establish close working relationships with end-users, developers, and project management
About you
Strong communication and problem-solving skills