Technical Support Associate

Experience/Qualifications Required

• Must be a technical graduate

• At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment

• Technical Support or implementation experience, supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications ideally in a SaaS environment

• Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.

• Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.

• Excellent analytical skills and ability to navigate challenging situations in a professional manner.

• Ability to multi-task and perform effectively under pressure

• Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)

• Fluency in multiple languages a plus.

• General cultural awareness, particularly for agents who are supporting customers in region other than the one theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)