Technical Support Coordinator
Technical Product Support Coordinator
Locations: Wilmington, Delaware (US) or Yarmouth, Nova Scotia (CA)
Hybrid Work Model (3 days onsite/2 days remote)
Hours: Monday-Friday, 9am-6pm EST
As a Technical Product Support Coordinator, you will be part of our Digital Brand Services business area and responsible for providing employee and customer support for our internal applications, services and products. The Technical Product Support Coordinator will work in a challenging, fast-paced environment, and will take ownership of customer support calls, extensively troubleshooting via tickets and orders.
To be selected for this role, outstanding customer service skills is required, along with a high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Responsibilities/Skills”
Answering all technical related questions for internal and external clients
Work independently towards initiatives with oversight from Team Manager
Coordinate and facilitate meetings and communications in support of team goals
Ensure deliverables meet the requirements, are on time, and at the required level of quality
Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call
Client calls
Monitoring and fulfilling orders
Monitoring and processing tickets
Ability to communicate effectively, verbally and via email and telephone
Exceptional organizational skills and keen attention to detail
Ability to quickly learn new systems, technology and methods
Strong critical thinking, problem solving and attention to detail
Advanced Microsoft office skills required
Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment
Ability to communicate effectively, verbally and via email and telephone
Strong prioritization and time management skills
#LI-CS1
#Hybrid