Technical Support Engineer(B4100A)
Summary
Technical support engineer/manager at Accton Technology in Taipei: builds support capabilities for the WiFi/Controller/Cloud product line, resolves customer issues across product lines with cross-functional teams, runs pre-release user-experience testing and PoC trials, and manages the Technical Support department.
Main job:
1. Build up the technical support capabilities and resources for WiFi/Controller/Cloud product line.
2. Handle the technical support issues of all other product line.
3. Cooperate with cross function teams to solve the customer issues.
4. Build the user/customer experience test before the code release.
5. Manage the department of Technical Support.
Secondary job:
1. Handle the PoC testing in lab and field.
2. Develop the supporting skills for new product lines and new requirements.
3. Handle the relevant matters of team management.