Technical Support Engineer || Bangalore
Posted
Description
Dear Candidate,
We are pleased to share an exciting opportunity for the position of Technical Support Engineer with our client.
Work Schedule: 6 days a week
Interview Process:
- First Round: Virtual
- Final Round: Face-to-Face (F2F)
Key Responsibilities:
- Responding to client IT support requests and providing timely resolutions.
- Meeting with clients to diagnose software, networking, and hardware issues.
- Providing technical support both on-site and through remote-access systems.
- Understanding client requirements and providing appropriate technical solutions.
- Troubleshooting and repairing hardware malfunctions, software issues, and networking problems.
- Maintaining strong and professional client relationships.
- Tracking and managing IT support cases and work records.
- Preparing and compiling job/service reports.
- Providing support for AV and VC systems.
- Configuring, installing, supporting, and maintaining IT hardware and software, including PCs, laptops, desk/mobile phones, printers/copiers, Windows operating systems, applications, and mobile devices.
- Coordinating with customers to plan and implement software upgrades and OS installations.
- Managing helpdesk support for desktop hardware and software, and coordinating with service providers in case of hardware failures.
- Following up on the procurement and delivery of required hardware and software.
- Managing day-to-day helpdesk operations and handling support cases from initiation through successful resolution.
Required Skills & Qualifications:
- Bachelors degree in Information Technology, Computer Science, or a related field.
- Proven experience as a Technical Support Engineer or in a similar IT support role.
- Knowledge of web services, APIs, and IP-based protocols.
- Strong knowledge of computer hardware and networking systems.
- Good time-management and organizational skills.
- Excellent interpersonal and client-handling skills.
- Ability to troubleshoot complex hardware and software issues.
- Excellent written and verbal communication skills.
If you are interested in this opportunity, please share your updated resume and relevant details for further consideration.