Technical Support Engineer (ID: 3875)
Posted Updated 31
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Description
As a Technical Support Engineer, you will:
- Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.
- Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.
- Monitor servers, backups, and applications proactively using tools such as Zabbix, Grafana, or Datadog.
- Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.
- Maintain accurate documentation of support requests, system configurations, and standard operating procedures (SOPs).
What You Bring to the Table:
- 6+ years of experience in technical support, incident management, application support, or a related domain.
- Strong understanding of REST APIs, API troubleshooting, and data flow analysis.
- Experience working with monitoring and observability tools such as Zabbix, Grafana, or Datadog.
- Knowledge of Java APIs, API management, and microservices architecture.
- Experience handling production incidents and managing support tickets in enterprise environments.
- Strong documentation and process management skills.
You Should Possess the Ability to:
- Diagnose and resolve complex technical incidents in a timely manner.
- Analyze system logs and identify root causes of application or API-related issues.
- Communicate effectively with clients, stakeholders, and engineering teams.
- Prioritize and manage multiple high-impact support requests simultaneously.
- Monitor system performance proactively and recommend preventive actions.
- Create and maintain clear technical documentation and SOPs.
What We Bring to the Table:
- Opportunity to work on enterprise-scale systems and APIs.
- Exposure to modern monitoring, observability, and incident management practices.
- A collaborative environment that encourages knowledge sharing and continuous learning.
- Opportunities to work closely with cross-functional engineering and product teams.
- Challenging technical problems that contribute to professional growth and skill development.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Giftson Paul Davidson
Phone: +31 20 369 0609 ; Extn : 151
E-mail: giftson.p@stafide.nl
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