Workplace IT Support Engineer (ID: 4030)
Posted Updated 16
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Summary
Onsite L1/L2 workplace IT support engineer in Amsterdam: troubleshoots LAN/Wi-Fi and printing issues, handles hardware deployments and asset management via ServiceNow, and follows security, compliance, and governance processes in a structured enterprise environment.
As a Workplace IT Support Engineer, you will:
- Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.
- Troubleshoot and resolve LAN and Wi-Fi connectivity issues.
- Manage and support enterprise printing services and related incidents.
- Perform LAN/Wi-Fi proximity interventions and troubleshoot network-related workplace issues.
- Support hardware deployments, installations, configurations, and replacements.
- Manage IT assets and update asset records through ServiceNow.
- Handle incidents, service requests, and operational tasks using ServiceNow.
- Ensure workplace IT operations comply with security and operational protocols.
- Participate in governance reviews and support compliance-related activities.
- Deliver responsive customer support, particularly during high-pressure incidents.
What You Bring to the Table:
- 6+ years of experience in enterprise IT support or workplace IT services.
- Strong hands-on experience providing onsite L1/L2 IT support.
- Proven experience supporting LAN and Wi-Fi environments.
- Good understanding of enterprise printing services and troubleshooting.
- Practical experience using ServiceNow for incident and service request management.
- Experience supporting hardware deployment, configuration, and replacement activities.
- Strong customer service and stakeholder communication skills.
- Understanding of IT security, compliance, and operational procedures.
- Experience working in structured enterprise IT environments.
- Knowledge of workplace technology and Microsoft endpoint environments.
You should possess the ability to:
- Diagnose and resolve workplace IT incidents efficiently.
- Troubleshoot LAN, Wi-Fi, printing, and endpoint-related issues.
- Provide effective L1/L2 technical support in onsite environments.
- Prioritize and manage incidents based on business impact and urgency.
- Use ServiceNow effectively for incident tracking, documentation, and resolution.
- Communicate technical issues clearly to both technical and non-technical users.
- Work effectively under pressure while maintaining a strong customer-service focus.
- Follow security, compliance, and operational procedures consistently.
- Support hardware rollouts and manage associated IT assets accurately.
- Identify opportunities to automate or improve repetitive IT support processes.
- Collaborate with infrastructure, security, and workplace technology teams.
What We Bring to the Table:
- An opportunity to work in a structured enterprise IT support environment.
- Exposure to workplace infrastructure spanning endpoint, network, printing, and hardware services.
- Opportunities to work with ServiceNow for enterprise service management.
- Experience with LAN/Wi-Fi support and workplace network troubleshooting.
- Exposure to enterprise hardware deployment and asset management processes.
- Opportunities to work within established security and compliance frameworks.
- Exposure to governance and operational review processes.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Giftson Paul Davidson
Phone: +31 20 369 0609 ; Extn : 151
E-mail: giftson.p@stafide.nl
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