Technical Support Engineer (Mechanical, Electrical, or Mechatronic)- 100% Remote

100% remote · Full-time (40 hrs/week) · Pacific Time hours

Progressive Automations builds linear actuators and motion systems for everyone from weekend hobbyists to large OEM partners. We've been at it for over a decade and we're growing fast.

We're hiring an engineer who genuinely likes helping people figure things out. You'll be the person customers reach when an actuator isn't behaving, a control board is wired wrong, or they're not sure which product fits their build. You'll also field plenty of general questions — order status, specs, "which one do I need?" Some questions are simple, some are genuinely interesting engineering puzzles, and you'll handle the full range.

What you'll actually do

• Answer both technical problems and general inquiries — troubleshooting, specs, order questions, and "which product is right for me?" — over tickets, email, chat, and phone calls
• Diagnose issues with actuators, control systems, DC motors, and wiring — and explain the fix in plain language
• Make sure customers end up with everything they need to succeed — asking the right questions ("How are you controlling this?", "Do you have a power supply for that?") so they're not missing a piece
• Flag bad datasheets, broken website info, and recurring product issues so we can fix them at the source
• Hit our response-time targets without making customers feel rushed

You'll report to and learn from our B2C Technical Lead, so you're not figuring it out alone.

What you need

• A diploma or degree in Electronics, Mechanical, or Mechatronics Engineering (or equivalent experience)
• Comfort reading wiring diagrams and reasoning about how mechanical/electrical systems actually work
• English at C1 level or higher — this role is conducted 100% in English, in writing and on the phone. You can explain a technical concept to a non-technical person clearly and without condescending, and hold a fluent phone conversation with a frustrated customer.
• The patience to de-escalate a frustrated customer and the honesty to say "let me find out" when you don't know
• Solid organization and the ability to juggle a busy queue
• Typing speed of at least 50 wpm
• Availability during Pacific Time business hours

Nice to have (not dealbreakers)

• Hands-on experience with linear motion, actuators, or DC motors
• Experience in technical support or client services
• Familiarity with HubSpot, NetSuite, or similar CRM/ERP tools