Technical Support Executive

We are seeking a dedicated Technical Support Executive to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring their IT systems run smoothly and efficiently. This role requires a proactive approach to troubleshooting and resolving issues related to various technologies, including Active Directory, Azure AD, Exchange, Microsoft Teams, and Office 365. Key Responsibilities: - Provide first-line technical support to users via phone, email, and chat. - Troubleshoot and resolve issues related to Active Directory, Azure AD, Exchange Admin, and Microsoft Teams. - Assist users with Outlook support and other Office 365 applications. - Manage service desk tickets and ensure timely resolution of technical issues. - Collaborate with other IT teams to escalate and resolve complex issues. - Maintain documentation of support processes and user interactions. - Provide training and support to users on various IT systems and applications. - Ensure compliance with company policies and procedures regarding IT support. Required Skills: - Strong knowledge of Active Directory, Azure AD, and Exchange Administration. - Proficiency in Microsoft Teams and Office 365 applications. - Experience with service desk tools, preferably ServiceNow. - Excellent troubleshooting skills and the ability to work under pressure. - Strong communication skills, both verbal and written. - Familiarity with VPN and SharePoint is a plus. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to be part of our dynamic team.