Technical Support Executive

We are seeking a dedicated Technical Support Executive to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring their IT systems run smoothly and efficiently. This role requires a proactive approach to troubleshooting and resolving issues related to various technologies, including Active Directory, Azure AD, Exchange, Microsoft Teams, and Office 365. Key Responsibilities: - Provide first-line technical support to users via phone, email, and in-person. - Troubleshoot and resolve issues related to Active Directory, Azure AD, Exchange Admin, Microsoft Teams, and Outlook. - Assist users with SharePoint and OneDrive functionalities. - Manage service desk tickets and ensure timely resolution of technical issues. - Collaborate with other IT teams to escalate and resolve complex issues. - Maintain documentation of support processes and user interactions. - Provide training and support to users on various software applications and tools. - Ensure compliance with company policies and procedures regarding IT support. Required Skills: - Proficiency in Active Directory, Azure AD, Exchange Admin, Microsoft Teams, and Office 365. - Strong troubleshooting skills and experience in technical support. - Familiarity with SharePoint, OneDrive, and ServiceNow. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Knowledge of VPN technologies is a plus. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career in technical support.