Technical Support Executive - Malaysia Market

Job Descriptions:

• Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
• In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
• Deliver the best customer experience by adhering to the Company policies and procedures.
• Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
• Educate and guide customer on printer and printing software technology
• Contribute to the knowledge management database available to all staff.
• Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship

Job Requirements:

• Preferable one (1) year working experience in any industry and fresh graduates with basic technical skills are encouraged to apply to explore the corporate environment
• Have good communication and interpersonal skills & genuine passion for customer care.
• Willing to learn and adapt to delivering exceptional telephone, live chat, and e-mail customer service skills & effective problem-solving techniques
• Enjoy working in a team environment
• Self-motivated and able to work autonomously
• Good interpersonal and communication skills.