Technical Support Executive
Posted Updated
Summary
Provides first-line technical support to customers: troubleshooting basic hardware and software issues, assisting with system installation/configuration, and resolving queries via calls, emails, and tickets. Core knowledge needed: Windows OS, MS Office, computer hardware, and basic networking (0-3 years experience).
Job Description:
We are looking for a motivated Technical Support Executive to provide technical assistance to customers and resolve basic hardware and software issues. The candidate should have basic computer knowledge, good communication skills, and problem-solving abilities.
Role & responsibilities
- Provide technical support to customers and users.
- Troubleshoot basic hardware and software issues.
- Assist with system installation, configuration, and maintenance.
- Resolve technical queries through calls, emails, or tickets.
- Identify and report technical problems to the concerned team.
- Maintain records of issues and solutions.
Preferred candidate profile
- Basic computer and IT knowledge.
- Knowledge of Windows OS, MS Office, and computer hardware.
- Basic understanding of networking and troubleshooting.
- Good communication and problem-solving skills.