Technical Support Executive

We are seeking a motivated and detail-oriented Technical Support Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing first-level technical support to our clients, ensuring that their issues are resolved efficiently and effectively. This role is crucial in maintaining high levels of customer satisfaction and operational efficiency. Key Responsibilities: - Respond to customer inquiries and technical issues via phone, email, or chat in a timely manner. - Troubleshoot and resolve issues related to IIS, SQL Server, and other applications. - Manage incidents and ensure they are logged and tracked in the incident management system. - Collaborate with other technical teams to escalate and resolve complex issues. - Provide guidance and support to customers on best practices and usage of our products. - Document solutions and maintain knowledge base articles for future reference. Required Skills: - Proficiency in IIS and Internet Information Services. - Strong troubleshooting skills and ability to diagnose technical issues. - Familiarity with SQL and SQL Server. - Excellent communication skills, both verbal and written. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. This is an excellent opportunity for individuals looking to start their career in technical support and gain valuable experience in a dynamic environment. If you are passionate about technology and helping others, we encourage you to apply.