Technical Support Executive

Key Responsibilities

- Install, configure, and maintain trading software on client Linux servers, ensuring minimal downtime and maximum performance

- Monitor, troubleshoot, and resolve server performance issues to ensure system stability and reliability

- Provide technical support to clients via multiple channels (phone, email, ticketing systems), ensuring timely resolution of all queries

- Analyse system and application logs to detect issues, identify trends, and implement solutions

- Diagnose and resolve OS-level issues (e.g., buffer settings, kernel issues) and apply patches as needed

- Deploy new versions of application software, ensuring compatibility and optimal performance in production environments

- Use diagnostic tools (Tcpdump, telnet, netstat) to troubleshoot and resolve issues related to networking, hardware, and system configurations

- Collaborate with development and QA teams to identify and resolve software bugs and optimize software functionality

- Maintain up-to-date documentation on technical procedures, system configurations, and support- FAQs

- Assist in the development of automation scripts for routine maintenance task - Participate in disaster recovery and business continuity planning, including

backups,

failover strategies, and risk mitigation

Required Skills & Qualifications

- Strong knowledge of Linux & must have knowledge of handling OS level issues.
- Strong technical aptitude with a structured and logical thought process

- Excellent problem-solving skills, with the ability to deep-dive into complex issues and come up with innovative solutions

- Ability to work under pressure, meet tight deadlines, and manage competing priorities effectively

- Strong knowledge of networking concepts such as Unicast, Broadcast, and Multicast

- Proficient understanding of networking protocols (TCP, UDP, IGMP, ICMP) and their applications

- Basic shell scripting knowledge to automate routine tasks and configurations

- Familiarity with DevOps tools and technologies such as Docker, Git, Kubernetes (K8s), and Kafka is a plus

- Prior experience with trading platforms, exchanges, or financial systems will be considered an added advantage

- Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.