Technical Support Representative (PC, Printers, etc.)

What does a day in the life of a Technical Support Representative look like?

• Creates and updates the knowledge base, standard operating procedures, and runbooks linked to the client products
• Establishes, develops, and maintains a good relationship with employees, internal partners, vendors, and customers
• Keeps accurate records of discussions or correspondence with customers
• Establishes & improves customer service procedures, policies, and standards
• Provides operational support for the managed environments as needed
• Provides technical support to consumers and end-users.
• Provides basic technical support to customers by phone, chat, and email.
• Research customers’ concerns to provide appropriate resolutions.
• Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
• Interacts with customers regarding other vendors' equipment to find solutions to customer's concerns.
• Creates and maintains knowledge base articles to foster customer self-help tools available on-line; Documents and escalates issues accordingly
• Performs printer troubleshooting - connectivity, printer malfunction
• Ensures the quality standards that are set for troubleshooting are being met.

What are the required qualifications for a Technical Support Representative?

• Undergraduates are welcome to apply
• Previous experience in a technical support or equivalent position from a BPO/contact center industry
• Must have experience in troubleshooting printers, computers and other devices
• Knowledge with basic troubleshooting - hardware device connectivity, wifi connectivity.
• Average communication skill
• Amenable to work at the Hideout Office, Clark, Pampanga

Having these qualifications is helpful, but not required

• Handled Customer Service
• Handled Email Support
• Direct experience handling printer troubleshooting

Ninja Perks and Benefits

Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)
• 24/7 Shuttle Service available (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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