Technical Support Senior Engineer (DTE)
Technical Support Senior Engineer (Dedicated Technical Engineer - DTE)
Location: Singapore
Job Description
We are seeking an experienced Technical Support Senior Engineer (DTE) to provide dedicated support for enterprise banking customers in Singapore. The successful candidate will be responsible for Tier 2/3 support, troubleshooting, and maintaining mission-critical Avaya Unified Communications and Contact Center environments.
Requirements
Experience
Minimum 4 years of experience in Tier 2/3 Unified Communications (UC) and Contact Center engineering.
Experience supporting Banking or Financial Services environments is preferred.
Proven ability to troubleshoot and resolve complex telephony and contact center issues.
Technical Skills
Core Avaya Technologies
Avaya Aura Platform:
Communication Manager (CM)
Session Manager (SM)
System Manager (SMGR)
Avaya Aura Media Server (AAMS)
Avaya Aura Experience Portal (AAEP)
Avaya Call Management System (CMS)
Avaya Contact Center Elite (CC Elite)
Infrastructure & Protocols
Avaya Session Border Controller for Enterprise (ASBCE)
SIP and H.323 protocols
VoIP diagnostics and troubleshooting
Linux Operating Systems
VMware virtualization
Certifications
ACSS (Avaya Certified Support Specialist), ACIS (Avaya Certified Implementation Specialist), or equivalent telephony/UC certifications preferred.
Preferred
Experience supporting large enterprise or Tier-1 banking environments.
Strong problem-solving, troubleshooting, and stakeholder communication skills.
Ability to work in a fast-paced, customer-facing support environment.
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
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