Technical Support Specialist

Technical Support Specialist

Are you an experienced geospatial professional who enjoys troubleshooting, solving technical challenges, and helping customers get the most from their technology? AllTerra Central is looking for a Technical Support Specialist to provide knowledgeable, responsive support for our customers using Trimble geospatial hardware and software.

This position is ideal for someone with hands-on experience in surveying and Trimble Geospatial technology who enjoys working with customers and turning complex technical problems into practical solutions. NOTE: This position can be based in Austin, Dallas, San Antonio or Houston, TX or Phoenix, AZ.

What You'll Do

As a Technical Support Specialist, you'll serve as a trusted technical resource for our customers and team. Your responsibilities will include:

• Provide technical support to customers by phone, email, and in person.
• Diagnose and troubleshoot hardware and software issues and provide timely, accurate solutions.
• Deliver an exceptional customer experience while helping users resolve technical challenges.
• Document customer issues, troubleshooting steps, and resolutions in HubSpot.
• Develop and document troubleshooting procedures for recurring technical issues.
• Identify trends in support requests and recurring customer issues.
• Assist customers with Trimble geospatial field and office software and equipment.
• Travel occasionally to customer or company locations, training, seminars, or other off-site assignments.
• Remain flexible to assist outside normal business hours when necessary.
• Perform other duties as assigned.