Technical Support Specialist

We are seeking a dedicated Technical Support Specialist to join our team in Maharashtra. The ideal candidate will have a strong background in providing technical support and service desk operations. This role is crucial in ensuring that our clients receive timely and effective assistance with their technical issues, particularly in relation to Office 365 and ServiceNow platforms. Key Responsibilities: - Provide first-line technical support to clients via voice and other communication channels. - Troubleshoot and resolve issues related to Office 365 applications and services. - Utilize ServiceNow for ticket management and tracking of client issues. - Collaborate with other technical teams to escalate and resolve complex issues. - Maintain documentation of support processes and client interactions. - Ensure high levels of customer satisfaction through effective communication and problem-solving. Required Skills: - Proficiency in service desk operations and technical support. - Experience with Office 365 and its various applications. - Familiarity with ServiceNow or similar ticketing systems. - Strong communication skills, both verbal and written. - Ability to work in a fast-paced environment and manage multiple tasks. If you are passionate about technology and helping others, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.