Technical Support Specialist

We are seeking a dedicated Technical Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. This role requires a strong understanding of various technical systems and the ability to troubleshoot complex problems. Key Responsibilities: - Provide technical support for clients via phone, email, and chat, focusing on international voice processes. - Troubleshoot and resolve issues related to Outlook configuration, VPN setup, and Office 365 applications. - Assist clients with Active Directory management and ServiceNow ticketing system. - Document all interactions and resolutions in the support ticketing system to maintain accurate records. - Collaborate with other technical teams to escalate and resolve complex issues. - Stay updated with the latest technology trends and tools to provide the best support possible. Required Skills: - Proven experience in technical support or a related field. - Strong troubleshooting skills and the ability to think critically under pressure. - Familiarity with Outlook configuration, VPN configuration, Office 365, Active Directory, and ServiceNow. - Excellent communication skills, both verbal and written, with a focus on customer service. - Ability to work independently and as part of a team in a fast-paced environment. If you are passionate about technology and helping others, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.