Technical Support Specialist

Salary: £? - ? per year

• Were looking for experience in technical field support, IT infrastructure, or airport operations, supporting business-critical operational systems.
• Youll bring proven troubleshooting and fault-finding skills, working knowledge of Windows operating systems and network fundamentals, and strong customer service skills.
• Youll be confident working independently across multiple locations.
• Youll need a full UK driving licence and be willing to travel extensively and work airside, subject to airport security clearance.
• Desirable experience includes airport operations, border control, passenger processing, self-service or biometric technologies, and support for kiosks, gates, workstations, and network-connected devices.
• ITIL Foundation, Health & Safety awareness training, and experience in regulated operational environments are also desirable.

• Provide Level 1 and Level 2 support for airport operational systems, resolve incidents within SLA, and escalate complex faults to engineering and product teams.
• Carry out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks, and system validation.
• Install, configure, and commission hardware and software for deployments, upgrades, and technology refresh programmes, including acceptance testing and go-live.
• Act as a primary technical contact for operational stakeholders and airport authorities, provide regular service updates, and join operational reviews.
• Follow airport security, permit-to-work, and Health & Safety procedures, and maintain accurate incident, maintenance, and asset records.
• Take part in the on-call rota, emergency restoration during critical incidents, and planned overnight maintenance windows.

• Hardware
• Support
• ITIL
• Network
• Security
• Windows

More:

Were recruiting for a hands-on Technical Support Specialist contract supporting live airport operations at Heathrow. The role is on-site five days per week for 12 months, at £170 per day inside IR35, with frequent travel between airport locations. Youll help keep mission-critical passenger and operational technology available and performing. The role may suit people with backgrounds such as Field Service Engineer, IT Field Engineer, Field Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer, Infrastructure Support Engineer, or Airport Systems Technician. We are Deerfoot Recruitment Solutions Ltd, an independent UK technology recruitment consultancy. For each CV sent to clients, we donate £1 to The Born Free Foundation, and we are a Climate Action Workforce in partnership with Ecologi. We also offer a referral reward programme with payouts at interview and placement milestones. We act as an Employment Business for this vacancy.

last updated 43 week of 2026