Technical Support Specialist

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Serve as a senior IT Specialist providing specialized support for a wide range of technical and professional Information Technology (IT) functions supporting the J6 mission of enterprise desktop and end-user computing devices.

Serves as a principal advisor to a J64 Branch Chief and staff on all Information Technology (IT) matters concerning assigned customer organizations and senior executives.

Maintains and provides troubleshooting, customer assistance, and technical support for VIP and DLA Senior Leadership.

Responsible for communicating with customers via phone, email and other messaging tools.

Responsible for maintaining a detailed knowledge of customer needs related to various IT products and services including Enterprise Service Desk (Service Now), Virtual Desktop Infrastructure, and Cloud Services including M365.

Support classified systems and users.

Printer (Multi Function Device/MFD) SME

Position qualifications it requires a TS/ SCI clearance.

Mobile device configuration/troubleshooting support.

Responsible for supporting local off-site locations and activities as required.