Technical Support Specialist II

Position Objective:

To provide computer-technology support for PETA and its affiliates

Primary Responsibilities and Duties:

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems

• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases

• Provide accurate and timely logging of problems and resolutions using the support system

• Act as a liaison between users and internal support staff members in order to assure accurate problem interpretation

• Provide after-hours and weekend phone support

• Perform any other duties assigned by the supervisor