Technical Support Specialist

We are seeking a dedicated Technical Support Specialist to join our team in Karnataka. The ideal candidate will have a strong background in technical voice support and experience in handling international voice processes. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical assistance to our clients, ensuring their issues are resolved efficiently and effectively. Key Responsibilities: - Provide technical support to customers via voice communication, addressing inquiries and resolving issues related to our products and services. - Manage escalations and ensure timely resolution of complex technical problems. - Engage in B2B sales and inside sales activities, promoting our services to potential clients. - Conduct cold calling to generate leads and expand our customer base. - Collaborate with cross-functional teams to improve service delivery and customer satisfaction. - Maintain accurate records of customer interactions and technical issues in our CRM system. Required Skills: - Proven experience in technical voice support and international voice processes. - Strong communication skills, both verbal and written. - Ability to handle escalations and provide effective solutions. - Experience in B2B sales and inside sales is a plus. - Proficiency in cold calling techniques and lead generation. - Strong problem-solving skills and attention to detail. If you are passionate about providing excellent technical support and have the skills to thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.