Technical Support Specialist
Posted Updated
Summary
First- and second-level technical support for MS Shift, an enterprise SaaS platform powering security and operations for global hotel brands. Day to day: troubleshooting client issues, assisting with system configurations, and coordinating with development and QA from the NYC office.
MS Shift is a fast-growing enterprise SaaS platform powering security and operations for global hospitality brands. We are seeking a Tech Support Specialist to provide first-level and second-level support to our global hotel clients. This role will troubleshoot technical issues, assist with system configurations, and work closely with development and QA teams to ensure smooth operation of the MS Shift platform. You will interact directly with hotel security teams, operations managers, and IT de…
