Technical Support Specialist
Posted Updated
Summary
First-line technical support for Northline's insurance policy application and renewal forms used by German brokers: takes tickets and calls, reproduces errors in a test environment, checks rejected applications against insurer rules, and logs confirmed faults in Jira for developers. Remote role based anywhere in Germany.
German brokers now send policy applications and renewals through forms Northline built for their insurers. When a form rejects an entry or a document will not upload, someone has to look at it the same morning, and that is the Technical Support Specialist we are hiring in Germany. Full-time, remote from anywhere in the country. Our team is in Nashville, seven hours behind. Your part in it Take tickets and calls from broker offices about our application and renewal forms Reproduce reported error…