Technical Support Specialist - Remote US

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Are passionate about the customer experience and have previous experience assisting customers via email or live chat
Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
Are an expert at learning software, interested in building knowledge around API's and CRM integrations, and has an intuition toward solving technical problems
Excellent verbal and written communication skills

Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed
Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Show composure, resilience, and flexibility as customer needs evolve and case volume changes
Develop and maintain comprehensive knowledge to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account

See also