Technical Team Leader - 2nd and 3rd Line - MSP Service Desk - Hybrid Reading

Technical Team Leader 2nd & 3rd Line IT Service Desk Team Leader Location: Reading – Hybrid 3 days in office per week. (Month 1 full time in office) Salary: £45,000 - £55,000 Role and responsibilities Lead L2 analysts and L3 systems administrators in managed services, combining 65% hands-on technical work with 35% management. Own senior escalations, major incidents, root cause investigations and infrastructure improvements. Support Microsoft platforms, servers, cloud and networking; coordinate …