Technologist, Configuration Management Customer Support

What are your contributions to the team?

• Support the growth of Aftermarket Customer Support
• Provide technical support, plan and answer Customer queries
• Maintain clear communication with stakeholders, complete your work with high quality standards
• Understand engineering concepts and interpret engineering drawings, specifications, and other technical data sources
• Be compliant, create, maintain critical spare parts attributes and information in SAP Material Master based on supporting engineering data
• Identify potential risks and provide recommendations to mitigate them ensuring they align with organizational goals and practices

How to thrive in this role?

• You have a minimum of a college diploma or civil, military training in aircraft maintenance, technical writer or other aerospace discipline
• You have 2 to 5 years of experience in aircraft maintenance, operations, aerospace engineering or equivalent
• You have excellent communication skills, with the ability to effectively convey complex technical concepts to non-technical audiences
• You have knowledge of aircraft systems, airframe and powerplants, discipline of maintenance practices
• You can read and interpret Aircraft Illustrated Parts Catalogs, maintenance manuals
• You are highly organized, able to plan and establish work priorities, capable of handling multiple tasks and can meet tight deadlines
• You are team player, customer service focused individual who can work collaboratively within cross functional groups in a global network
• You have knowledge of MS Office systems and SAP systems
• You can communicate well in both verbal and written in English and French
• You are available to work on rotating work shifts (evenings, weekends, holidays, etc.)