Technology Analyst - ServiceNow Business Analyst , United Kingdom
Summary
Analyzes and improves IT service management processes using ServiceNow ITSM and ITIL, gathering requirements and guiding Agile delivery for UK clients.
Role – ServiceNow Business Analyst Technology – ServiceNow Location – United kingdom, Warwick Job Description – Key Skills: Technical: ServiceNow ITSM, ITIL, requirements elicitation, process mapping, user stories, acceptance criteria, UAT, Agile delivery, Jira/ADO, reporting and dashboarding. Soft Skill: Strong understanding of ITIL processes, ITSM operating models and ServiceNow best practices. Strong analytical, problem-solving and troubleshooting skills. Excellent stakeholder management, cu…