Technology Business Analyst

Salary: £45,000 - 55,000 per year

Requirements:

• Proven experience in business analysis, including requirements gathering, discovery, process mapping, and translating user needs into technical requirements
• Hands-on experience working with and configuring SaaS platforms, including workflows, permissions, and system settings
• Experience analysing business processes across areas such as fundraising, engagement, HR, finance, or support platforms
• Experience planning and delivering UAT, creating documentation, and supporting user adoption
• Experience working within Agile teams and contributing to backlog management and delivery processes
• Strong stakeholder management skills with the ability to communicate effectively between technical and non-technical teams
• Experience collaborating with software vendors and external support partners
• Understanding of GDPR, privacy-first design principles, and responsible technology use
• Strong organisational skills with the ability to manage multiple priorities in a fast-moving environment
• Experience within the nonprofit, campaigning, or fundraising sector is desirable
• Familiarity with platforms such as Salesforce, Pardot, Asana, Google Workspace, Gemini, Slack, iRaiser, Cezanne, Elium, Zendesk, Vonage, or SurveyMonkey is desirable
• Understanding of APIs, integrations, and data warehouse environments is desirable
• Relevant Business Analysis or Agile certifications are desirable

Responsibilities:

• Lead discovery activities, user research, and requirements gathering to understand business challenges and define technical specifications
• Map current and future-state processes, identifying opportunities for optimisation and improved workflows
• Create user stories, technical documentation, process maps, and functional specifications for technical and non-technical audiences
• Design, coordinate, and execute User Acceptance Testing (UAT) to ensure solutions meet business needs
• Support platform configuration including workflows, permissions, and system improvements across SaaS applications
• Develop user guides, training materials, and support adoption of new technology solutions
• Work closely with vendors and external partners to manage issues, integrations, and enhancements
• Participate in Agile ceremonies including sprint planning, refinement, reviews, and retrospectives
• Support governance, GDPR compliance, data protection, and responsible AI adoption across technology solutions

Technologies:

• AI
• Data Warehouse
• Support
• Network
• Pardot
• Salesforce
• Slack
• Zendesk

More:

We are working with Greenpeace UK, an independent national organisation within the global Greenpeace campaigning network, focused on changing attitudes and behaviours, protecting the environment, and promoting peace. This is a full-time Technology Business Analyst role based in Islington, London, with hybrid working of 2 days in the office per week. The role sits within our Technology function and supports internal platforms across HR, Finance, Operations, Fundraising, and Digital Engagement. We offer a range of benefits including excellent learning and development opportunities, 25 days annual leave plus bank holidays, Christmas/New Year office closure, an annual cost of living increase, pension contributions, flexible working, an employee assistance programme, cycle to work scheme, subsidised food, and free yoga classes.

last updated 34 week of 2026