Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investment Bank - Post Trade, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Experience with an IBM zSeries Mainframe environment.

• Knowledge of z/OS, JCL, TSO/ISPF

• Proficient usage and knowledge of DB2/Adabas and VSAM & utilities

• Knowledge of CONTROLM/CA7/Autosys scheduling and batch delivery

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Basic knowledge of application development and its lifecycle

• Incident management from triage to root cause resolution.

Preferred qualifications, capabilities, and skills

• Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organizations that use these services

• Previous exposure to application support

• DYL280/SAS/EZYTRIEVE

• Unix/Linux/Windows Distributed Application Support

• AWS cloud experience; Experience managing projects and migrations