Technology Support III, Spread Credit Trading Floor
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Commercial and Investment Banking Technology – Credit Trading Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job Responsibilities:
- Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
- Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
- Support critical and complex batch processing applications. Batches runs on Autosys and internal developed framework.
- Work with development teams on regular basis to ensure all issues and stability/resiliency enhancements are tracked.
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
Work on global production management objectives and develop meaningful relationships to achieve common goals and automation projects to eliminate toil.
Required qualifications, capabilities, and skills:
- Bachelor’s degree in Computer Science, Engineering or equivalent
- 3 or more years of experience in troubleshooting, resolving, and maintaining information technology services
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills:
- Practical experience with public cloud
- Working knowledge in one or more general purpose programming languages and/or automation scripting