Telco Process Automation Consultant

Telco Process Automation Consultant — Telecom Transformation
Dallas, TX (on-site) · Full-time

Must have legal authorization to work in the U.S. and be able to work on-site in Dallas. Applications that don't meet both requirements can't be considered.

About the role

We're looking for a Business Process Automation Consultant to drive intelligent-automation transformation at a leading telecommunications operator. This is a role for someone who has sat on both sides of the table — the consulting firm delivering the transformation, and the tier-1 operator living the operational reality — and knows how to turn deep process diagnostics into automations that actually get adopted and deliver measurable value.

You'll own initiatives end-to-end: from diagnosing where customer and network operations lose time, cost, and quality, through designing the solution, leading change management, and following the impact after go-live.

What you'll do

• Run deep diagnostics of customer and network operational processes to surface inefficiencies and high-value automation opportunities
• Map complex workflows and translate them into detailed, buildable requirements
• Design and lead the technical solution for the client — across both software and AI agents
• Own change management end-to-end so automations are genuinely adopted, not just deployed
• Lead transformation initiatives from concept through implementation and go-live
• Build the business case jointly with the client — cost reduction, time acceleration, quality gains — and track realized impact after deployment
• Act as the bridge between business stakeholders and technical teams

What you'll do

• 5+ years in process automation and transformation, ideally gained at T-Mobile or an equivalent tier-1 operator
• A track record at a top technology and transformation consulting firm (Accenture, Deloitte, PwC, Capgemini, or similar)
• Deep command of telecom operational processes and frameworks: Customer Care, CEM, NOC, and RAN Operations
• Strong impact analysis, process mapping, and technical requirements definition
• Confident communicator across every organizational level, from the ops floor to the C-suite
• A results-oriented mindset anchored in business value
  

Nice to have

• Experience with governed, hybrid automation architectures that pair agentic reasoning with deterministic, rules-based execution — the approach that delivers production-grade reliability in complex operations
• Software and data engineering background: architecture, technology, design, and technical implementation best practices
• Hands-on with other automation platforms (RPA, iPaaS, workflow engines)
• Certifications in automation, consulting, or digital transformation
• Direct experience with network optimization and RAN automation workflows

Why US

• A real opportunity to grow your professional career.
• An international team based in the USA and Spain.
• Flexible working hours and a culture that values work-life balance.
• A collaborative and open team culture where your ideas matter.
• Exposure to cutting-edge technologies and diverse use cases.
• 24 days of paid time off per year.
• Premium Medical Insurance for the employee and family.
• Retirement Plan.

Founded in 2014, we are an AI company purpose-built for telecommunications network and customer operations. We enable carriers to safely automate their most complex network and customer care operations at enterprise scale. Our solutions are deployed in production at major global operators across North America and Europe. We're headquartered in Bellevue, Washington, with offices in Spain.

Diversity Statement

Tupl is committed to building a diverse and inclusive workplace. We do not discriminate based on race, religion, gender identity, sexual orientation, age, disability, or background.
Ready to take your next step in tech?
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