Teller I

Reports To: Branch Coordinator/Market Retail Coordinator

Status: Hourly; Non-Exempt

Position Summary: Ensure Prompt, accurate and friendly service to all customers. Perform duties related to a variety of banking transactions at a teller window or drive-up, including deposits, withdrawals, check cashing and other related services, in accordance with Bank policies and procedures. Maintain required amount of cash on hand and balance daily. Cross-sell Bank products and services. This position is an entry level position with less than one-year applicable experience.

Principal Responsibilities and Duties:

• Service customer accounts by completing required transactions and financial services related transactions such as, but not limited to:
• filling change orders;
• accepting deposits;
• transferring monies;
• redeeming money orders;
• cashing checks;
• accept loan payments;
• accept new check orders;
• sell and issue Cashier’s Checks, Money Orders;
• count and roll coin; band paper currency;
• open night deposit under dual control, verifying and processing transactions;
• assist with balancing the ATM and ATM issue resolution;
• process mail-in deposits.
• Cross-sell products and services to meet or exceed defined goals.
• Refer customers to other bank personnel for specialized or complex customer needs.
• Assist customers with basic product inquiries and service-related issues including, but not limited to:
• Balancing checkbooks;
• Stop payment requests;
• Error resolution requests;
• Internet Banking questions;
• Debit/ATM Card questions.
• Understand Federal, State and Union State Bank rules and regulations.
• Acts as a Receptionist
• Answers incoming telephone calls and relay information.
• Greets customers, answer inquiries and direct them to the appropriate individual.
• Perform other duties as may be required or assigned.

Supervisor Responsibilities: N/A