[TEMPORAL] Manager, Payment Deployment Solutions, Digital + Technology Transformation, Caribbean & Latin America

JOB SUMMARY

The Manager, Payment Deployment Solutions, Digital + Technology Transformation (DTT), Caribbean & Latin America (CALA),

Global Technology, is a key member of the CALA deployment organization supporting the deployment of OPERA Cloud across the

region, with a primary focus on payment solutions across multiple gateways and providers. This position supports the end-to-end

payment deployment lifecycle across integrated, multi-gateway, and standalone scenarios, partnering with hotels, internal teams,

and external payment partners to ensure solutions are operationally viable, aligned with deployment timelines, and ready for cutover,

go-live, and stabilization. The role includes hands-on enablement where needed—supporting deployment preparation activities such

as middleware and tooling alignment, workstation and terminal readiness, package validation, access enablement, and issue

triage—while driving structured follow-up and escalation across stakeholders to support successful deployment execution.

.

Key responsibilities:

Multi-Provider Payment Deployment Strategy + Execution: Leads the CALA payment deployment approach for OPERA Cloud across multiple payment providers and gateway models, ensuring consistent execution across integrated, multi-gateway, and standalone solutions

End-to-End Payment Readiness & Stabilization: Drives payment deployment execution across the full lifecycle by coordinating requirements, dependencies, testing activities, and stakeholder follow-up; supports go-live and hypercare by tracking, prioritizing, and escalating issues impacting payment continuity.

Hands-On Deployment Enablement: Provides practical support for deployment enablement activities such as package validation, uninstall/reinstall considerations, workstation/terminal readiness, and coordination of prerequisite access/permissions required for successful execution.

Provider Onboarding / Configuration Readiness Coordination: Coordinates provider onboarding and configuration processes , including ensuring required property inputs are collected/validated, timelines are met, and required documentation and validation steps

are completed prior to cutover.

Finance / Property Access Enablement (Standalone & Multi-Gateway): Partners with Finance and property stakeholders to enable required portal access and required operational steps for property users in standalone and multi-gateway scenarios.

CANDIDATE PROFILE

Education and Experience

• Bachelor’s degree or an equivalent combination of education and experience

• 3+ years of relevant experience in hospitality payments, payment gateways, payment integrations, or

  deployment/implementation environments

• 2+ years experience with Opera PMS on-premise and/or Opera Cloud PMS
• Experience supporting multi-property / multi-country deployments

• Experience with payment integration frameworks such as Oracle Payment Interface (OPI) and partner ecosystems

  (tokenization, validated partners, standardized interfaces)

• Experience coordinating across vendors and internal stakeholders to drive deployment execution, testing coordination

  and issue resolution toward deployment milestones

• Fluent English and Spanish required; Portuguese preferred

Preferred Skills (Technical / Functional)

• Strong understanding of hospitality payment transaction flows (e.g., authorization, incremental/top-up, capture/sale completion, voids/refunds) in Oracle Payment Interface (OPI)-enabled environments.
• Experience supporting or coordinating implementations involving Oracle OPI and EFT interfaces, including partner connectivity models and operational considerations in hotel environments
• Comfort with common integration concepts frequently required for OPI/EFT deployments (e.g., endpoint connectivity, certificates, IP/port configuration).
• Practical Windows deployment and troubleshooting fundamentals relevant to payment tooling and local components (install/upgrade validation mindset; services/logs concepts), recognizing that vendor toolsets may vary.
• Ability to support deployment activities tied to payment enablement (package validation/testing coordination, workstation/terminal alignment, and cutover tracking).
• Understanding of payments security principles (e.g., tokenization and approaches that reduce PCI scope) and the operational impact of payment disruptions at go-live.

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Maintains effectiveness under pressure and ambiguity, adjusting quickly to evolving payment partner requirements, cutover constraints, and deployment priorities. Communication – Communicates clearly with hotel teams, Finance, vendors, and internal stakeholders, translating technical dependencies into actionable next steps. Problem Solving & Decision Making – Diagnoses payment readiness issues, evaluates operational impact, and supports practical resolution paths aligned to deployment milestones.

Managing Execution

Driving for Results – Drives end-to-end execution through dependency tracking, disciplined follow-up, and escalation to protect go-live stability Planning & Organizing – Manages multiple properties/workstreams across countries, payment models, and timelines; maintains clear visibility of critical path items. Quality Orientation – Ensures deployment artifacts, validations, and handoffs are complete, accurate, and aligned to standards before cutover

Building Relationships

Stakeholder Relationships – Builds trust and alignment across hotel teams, Finance, payment partners, and global teams to accelerate readiness and issue resolution Customer Relationships – Maintains focus on operational continuity and guest-impact sensitivity during payment transitions. Global Mindset – Operates effectively across diverse regulatory and operational contexts, adapting approach to market realities

Learning and Applying Professional Expertise

Applied Learning – Builds knowledge of evolving payment deployment playbooks, partner requirements, and cutover practices across models (integrated/multi‑gateway/standalone). Business Acumen – Understands the operational and financial impact of payment disruption and cutover decisions at property level. Technical Acumen – Applies functional knowledge of OPI/EFT integration concepts and payment deployment enablement practices to support successful deployments.