Temporary, Enterprise Support
Join our dynamic and thriving footwear company as Temporary, Technical Support (with conversion after 2-3 months) in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.
What will you be doing?
Deliver effective customer service: Provide support via phone, resolving issues timely and accurately
Offer strong problem-solving skills: Provide innovative solutions and system modifications to address and reduce customer issues
Troubleshoot and resolve: Plan, administer, and support client hardware and software devices
Process improvement: Continually improve programs and processes through the development and implementation of practical action plans, providing quality assurance and best practices
Follow procedures: Clear documentation and effective customer communication
Perks you will enjoy!
Our Shoe Discounts: No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands
Relaxed Dress Code: At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
Site Perks: Full access to our onsite gym, Starbucks, Grab and Go Market, and free parking located in the convenient area of downtown Clayton, MO
Qualifications that make you the perfect fit!
Bachelor’s degree in information systems or 2 years’ experience in field or related area
Ability to successfully work in a fast-paced, multi-tasking, team environment
Excellent interpersonal and customer service skills
Professional and pleasant telephone manner
Demonstrate strong PC skills and familiarity with PC operating systems (Windows 10, etc.)
Proficient with Microsoft Office Suite or related software